Hospitality and Tourism

A Visual Reference to Guest Service  (2nd Edition)

A Visual Reference to Guest Service (2nd Edition)

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    • Guest service is a crucial buzzword in the corporate world today.
    • Just about every hospitality establishment seems to understand just how important customer service is and its need.
    • This visual reference is specifically designed to develop the learner's skills and behaviors to offer exceptional guest service.
    • This edition is thoroughly updated with new chapters and the latest coverage of the topics.