Customer Service in Travel & Tourism (2nd Edition) (Book with DVD)
Hospitality and Tourism
Customer Service in Travel & Tourism (2nd Edition) (Book with DVD)
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This edition has become more comprehensive with the inclusion of several new topics.
A unique text and vital to both students as it explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to make a career in travel and tourism.
This book explores the challenges of managing tourism and hospitality businesses in order to produce maximum customer satisfaction.
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