Hospitality and Tourism

Quality Service Management in Tourism and Hospotality (2nd Edition) (Book with DVD)

Quality Service Management in Tourism and Hospotality (2nd Edition) (Book with DVD)

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    • This edition has become more comprehensive with the inclusion of several new topics.
    • This book is intended to enhance theoretical and practical understanding of quality management in tourism and hospitality.
    • This book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings.