Automation in Tourism Industry, Airlines & Hospitality (Book with DVD)

Technology plays an important role in the hospitality and tourism industry. Both customers and businesses can bene t from advances in communication, reservations and guest services systems. Technology allows continuous communication and streamlines the guest experience, from reservation to checkout. The increasing competitiveness in the global tourism market encourages tourism operators to investment more in promotion, resources, knowledge and quality in order to achieve satisfactory growth. Therefore, it is extremely important to be in touch with the latest technological trends and have the knowledge required to e ectively respond to the challenges of global competition. Use of automation technology provides high-quality and e cient operations in all economic sectors, including the tourism industry. In this book, the changes in tourism industry caused by the introduction of automation technology and advantages and disadvantages of using the automation in the same industry.