Computers for Hotel Management (Book with DVD)

Nowadays hotel without a computer is like a bank without a vault. Each automated hotel has its own PMS like, IDS, CLS, HMS, Fidelio etc. These PMS are used by the each departments from beginning till end of a guest cycle. The PMS is also used to prepare di erent reports, maintaining guest’s a/c , keeping records, F.O., Back O ce, point of sale, door locking, H.K., Optimization, Pay-TV, energy management, payment card authorization and channel management systems. Each hotel personnel has their own log in ID to open their respective PMS window. The PMS may interface with central reservation system (CRS) and revenue or yield management system. Computers are used extensively by lodging managers and their assistants to keep track of guests’ bills, reservations, room assignments, meetings, and special events. In addition, computers are used to order food, beverages, and supplies, as well as to prepare reports for hotel owners and top-level managers. Many hotels also provide extensive information technology services for their guests. Managers work with computer specialists and other information technology specialists to ensure that the hotel’s computer systems, Internet, and communications networks function properly.