Hotel and Restaurant Management
The hospitality industry, as a year round industry, is vulnerable to both internal and external emergencies. Crisis has become an important part of the hospitality industry, and often directly a ects the hospitality organizations and their stability. Tourism and hospitality activities can be readily a ected by internal and external hazards which a ect the organization directly.
Considering the inseparability of the employee and the guest as a part of the hospitality product, these hazards a ect the organization as a whole. Safety and security are classi ed as the most important factors in the hospitality industry. These are the most important factors to the tourist, and the rst in mind when planning to travel. So, safety is one of the most important issues to protect the guests from hazards.