Rooms Division Management (Book with DVD)

The Rooms Division consists of two sub-departments, Housekeeping and Front O ce. Housekeeping used to be considered “just a cleaning department”, but hotel surveys have shown again and again that cleanliness is at the top of the list of requirements of hotel guests. This book deals with modern management techniques and equipment used by housekeeping managers to ensure a safe and comfortable stay for hotel guests. The Front O ce is the heart of a hotel. Associates of this
department are responsible for the guest’s  rst and the last impression of the hotel. According to studies, the last impression is a lasting impression which will be instrumental for the guest’s decision to return to the hotel for his next visit.