Supervision in the Hospitality Industry (Book with DVD)

Supervision is an act or instance of directing, managing, or oversight. Supervision is the act or function of overseeing something or somebody. A person who performs supervision is a "supervisor" and a person who is getting supervision is the "supervisee".

Teamwork is a priority in hospitality industry to ensure the smooth running of all operational requirements, so hospitality supervisors need to be excellent team players and great at nurturing talent and training fellow employees along the way. Selecting and recruiting sta  that show talent and can be trained for skill is a great place to start. Developing, training and progressing sta  is the next step in ensuring the team maintain standards and improve them along the way. Con ict in the workplace is often disruptive and can become stressful for those involved and those who are a ected by someone else’s workplace con ict. Having a set of skills that can address, empathise, manage and support con ict resolution in the workplace is critical to ensuring that sta  feel protected, understood and supported. Therefore, this textbook is designed to provide students with the principles of supervision as they apply speci cally to the hospitality industry.